user support technician

Company Name Epic Climate Green(ECG) Inc.
Job Type Full-time
Salary $29.00 hourly / 35 hours per Week
Position user support technician
Job Location Etobicoke, Ontario
Experience Required 1 year to less than 2 years
Education Required College/CEGEP
Indigenous Persons Yes
Vulnerable Youth Yes
Newcomers Yes
Persons With Disabilities Yes
Wage: $29.00 hourly / 35 hours per Week

No. of Positions: 1

Location: 23 Westmore Drive suite 310, Etobicoke, ON, M9V 3Y7

Languages
English

Education
College/CEGEP

Experience
1 year to less than 2 years

Responsibilities
Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties

Additional information
Security and safety
Bondable

Work conditions and physical capabilities
Attention to detail

Personal suitability
Team player