Assistant General Manager

Employer: 1166476 Ontario Ltd o/a Trattoria Nervosa
Position: Assistant General Manager
Terms of Employment: Full-time / Permanent
Location: Yorkville, Ontario
Employment Address: 75 Yorkville Avenue, Yorkville, Ontario M5R 1B8
Hours of Work: 44 hours/week
Language: English
Benefits:
• Eligible for discretionary bonuses and/or salary increases in accordance with company policy.
• Eligible for Dental insurance, Extended Medical Insurance, Health Spending Account, Free meals while working, Employee discounts in all our GUSTO 54 restaurants.
Salary: $70,000 CAD per annum
Contact: Please send resumes to [christian@eatnervosa.com] and include “Assistant General Manager” in the email subject line.

Who We Are

Café Nervosa opened its doors at the corner of Yorkville and Bellair in 1996. Later renamed Trattoria Nervosa, this little yellow house continues to thrive as a neighborhood meeting place, attracting both familiar and new faces every day. Our team at Trattoria Nervosa puts as much care and consideration into our food and drink as we do into creating memorable experiences for our customers. Our customers are our extended family. And like family, we invite our guests to sit at our table and enjoy home-cooked Southern Italian food prepared with pride and love

Duties:
Hiring and Retaining Top Talent
• Create new leaders in the industry through mentorship and coach programs
• Conduct in-house orientations & onboarding
• Fostering an environment of reward & recognition
Training & Development
• Hold regular training meetings to consistently develop knowledge and skills of team members
• Schedule 1 on 1’s with Team Members, both hourly & leadership
• Manage & Update in house testing
• Ongoing development of Gusto Certified Coaches
• Ownership of Pre-shift meetings
Controlling Profit & Loss alongside GM
• Maintaining optimal labour percentages; oversee FOH scheduling, avoiding overtime
• Oversee Inventory Reports and address any variance
• Assist GM on achieving target COGS
Curate an Awesome Guest Experience
• Create and monitor systems to ensure consistency in product and service
• Curating an enjoyable experience for guests and resolving any complains that may arise
• Touch tables and build rapport with Guests alongside floor managers
• Maintain pristine dining area
• Oversee Guest Recoveries
Manage Daily Operations
• Creating staff work schedules
• Build Sales and Guest Loyalty
• Manage POS and system updates alongside GM
• Oversee Equipment Maintenance
• Following and enforcing all restaurant policies and procedures
Maintain Safe Workplace
• Lead monthly Health + Safety meetings in compliance with Health & Safety Act and ensuring regulations are being followed
• Ensures Safe Food Handling in being enforced
• Ensures all service team members are Smart Serve Certified
• Manages in compliance with harassment, workplace violence, and inclusivity policies
Requirements:

• Completion of a college program related to hospitality
• 1+ years of restaurant management experience is required
• Intermediate knowledge of Italian Wine
• Proficient in full-service restaurant functions
• Ability to work evenings, weekends and holidays
• Experience working in Italian cuisine
• Strong Leadership and Communication skills
• Strategic and Innovative Thinker
• Valid First Aid Certificated is required
• Valid Smart Serve Certificate is required
• Passionate, Positive, and Approachable
• Italian language skills preferred

What We Offer
• As we view all of our team members are an extension of the Gusto 54 famiglia, we are excited to offer a competitive compensation package including:
• A comprehensive health insurance and wellness benefits program, powered by League
• 24-7 access to a health concierge and discounted memberships to wellness-driven products
• Discounted dining privileges at all of our restaurants
• Consistent schedule and safe, positive work environment
• Access to regular training and development programming