Home Care Services Manager

<p></p><p>Shack Shine is looking to hire a Home Care Services Managers for their company. This position includes working at different mobile locations in the Vancouver and Burnaby area.</p><p>Vacancies – 2</p><p>This is a full-time and permanent position</p><p>The duties of the Home Care Services Manager will be as follows</p><p>• Participate in and execute on strategic planning in order to achieve the company’s goals and objectives<br>• Perform outbound marketing tactics each week (specific targets i.e. property managers)<br>• Maximize sales and profitability by soliciting, identifying and delivering on opportunities for growth<br>• Implement and execute on all marketing initiatives<br>• Follow and execute Estimating System when generating new client quotes<br>• Perform and generate estimates for all qualified opportunities<br>• Manage and track follow up dates with detailed notes, in order to increase Success Rate (SR) and increase strength of the database<br>• Update &amp; maintain commercial sales funnel on tracking sheet daily<br>• Track and review weekly results to manage sales ratio and job acquisition costs<br>• Hit budgeted quote targets<br>• Hit budgeted Booked $ &amp; Booked margin targets<br>• Have rental equipment pre-ordered in a timely manner prior to job commencement<br>• Hire, retain and develop talented and passionate employees<br>• Upon recruitment of new technicians, conduct and oversee the initial training programs as defined by the operations manual<br>• Manage employees &amp; complete performance reviews: quarterly &amp; annually<br>• Provide job planning advice, instruction, and phone support to technicians to develop their problem-solving abilities and productivity level, on a daily basis<br>• Prepare and breakdown business plan activities to be executed daily, weekly &amp; monthly<br>• Communicate and report directly to the Franchise Partners<br>• Review Daily Success Journal (iAuditor reports) and record any relevant updates.<br>• Implement and follow all company policies and procedures</p><p>Skills Required</p><p>• Working knowledge of all MS Office suite, CRM, iOS device and Google products<br>• Comfortable with basic finance &amp; accounting ideas (P&amp;L statements &amp; receipt tracking) and overseeing customer transactions is an asset<br>• Must be able to supervise other staff<br>• Strong communication, people, administrative and organizational skills<br>• Strong entrepreneurial background with franchise systems or operational support experience is strongly preferred<br>• Background in customer service and sales will be an asset<br>• Ability to manage key business partner relationships will be beneficial</p><p>Education Required</p><p>• Undergraduate degree would be considered an asset</p><p>Experience Required</p><p>• Minimum of 1-3 years of experience in a related field is required</p><p>Wage and Benefits</p><p>• Wage being offered is $23.00 per hour<br>• Performance bonus will be issued<br>• Meals &amp; Entertainment Expense will be provided<br>• Laptop and Phone will be provided by Shack Shine<br>• 3 weeks of paid vacation</p><p>Work Hours</p><p>• 7:00 a.m. to 4:00 p.m. (1-hour lunch break)<br>• Must be able to work evenings and weekends (when necessary due to the nature of the business with commercial work)</p><br><p></p>